Here are some of the differences between the Chime web client and the native Jabber client.
| Feature | Web Client | Jabber Client |
|---|---|---|
| Seeker can send files to the agent | ||
| Seeker can request chat transcript via email | ||
| Seeker does not need to use "Bye" command to end chat session | ||
| Post collection of seeker meta tags (details from LDAP/seeker question/seeker IP address/question category) before a chat is started, agent can access it before/after accepting a chat and take proactive steps | ||
| Look and feel can be customized as needed | ||
| Can be embedded into a portal page for anonymous seeker access | ||
| Can be embedded into an authenticated/secure portal to give Queue access to only a subset of users (rather than all Jabber users) |
Chime Web Client (8)
